Fourteen systems unified. Manual entry down 60%.
Unified SAP ERP and Salesforce via MuleSoft Anypoint Platform, eliminating double-entry across billing, metering, and CRM systems.
The challenge
What needed solving.
GridFlow's operations ran across 14 disconnected systems — SAP for billing, a legacy metering platform, Salesforce for customer management, and 11 supporting tools. Data moved between systems manually or via brittle point-to-point scripts. A customer address change required updates in 5 separate systems. Errors were frequent, costly, and invisible until they caused billing failures.
The solution
What we built.
We implemented MuleSoft Anypoint Platform as a central API mesh connecting all 14 systems. Every system now publishes and consumes via standardised APIs — a change in one system propagates automatically. We also built an operations dashboard in Salesforce showing real-time API health and data-flow monitoring.
Integration audit & design
Mapped all 14 system integrations, identified 47 data flows, and designed a canonical data model to standardise fields across SAP and Salesforce.
Anypoint Platform setup
Configured MuleSoft Anypoint with environment segregation (dev/staging/prod), API governance policies, and SLA alerting.
SAP ↔ Salesforce connector
Built the primary bidirectional integration between SAP ERP and Salesforce — handling accounts, billing records, and meter readings in real time.
Remaining 12 integrations
Rolled out API connections for the remaining systems in three sprints, each with automated tests and error-replay capabilities.
The results
Measurable outcomes.
Tech stack
Work with us
Ready to get results like these?
Tell us about your project — we'll scope it and respond within one business day.