Support & Managed Services
Ongoing Salesforce support, maintenance, enhancements, org health reviews, and security recommendations.
Support & Managed Services
Salesforce doesn’t stay static — your business changes, Salesforce releases updates three times a year, and integrations need maintenance. Our managed services keep your org healthy and your team unblocked, month after month.
Defined SLAs
Every ticket gets triaged and responded to within a defined window:
| Priority | Criteria | Initial Response |
|---|---|---|
| P1 — Critical | Production down, data loss risk | < 1 hour |
| P2 — High | Key process broken, workaround exists | < 4 hours |
| P3 — Medium | Non-blocking bug or enhancement | 1 business day |
| P4 — Low | Cosmetic issue, long-term request | 3 business days |
Ongoing Support & Enhancements
Your retainer hours flex across both maintenance and new development:
- Bug investigation and fixes — Root cause analysis with a written summary, not just a patch
- Enhancement development — New fields, flows, reports, and features scoped and built within the retainer
- Release testing — Pre-release sandbox testing against Salesforce’s three annual releases
- User training — Short written or video guides for changes that affect end-user workflows
Org Health Reviews
A quarterly deep-dive into your org’s security, performance, and maintainability:
- Security audit — Profile review, permission set audit, sharing rule analysis, field accessibility
- Automation debt analysis — Identifying trigger conflicts, redundant workflows, and flow inefficiencies
- Field & object utilization — Removing unused fields, picklist cleanup, object consolidation opportunities
- API & Apex limits — Governor limit trends, bulk processing review, and async job health
- Written report — Findings prioritized by risk/effort with a recommended action plan
Release Management
Deploying changes to production without surprises:
- Sandbox strategy — Developer, Developer Pro, Partial, and Full sandbox management
- Deployment runbooks — Step-by-step deployment guides with pre/post validation steps
- Change set review — Dependency checking and destructive change impact analysis before any push
- Post-deploy validation — Smoke test scripts covering critical business processes
Retainer Packages
We offer three tiers to match your level of Salesforce activity:
Essentials — 10 hrs/month · P1–P3 coverage · Quarterly health review
Growth — 20 hrs/month · P1–P2 same-day coverage · Monthly health check · Release management
Enterprise — 40+ hrs/month · Dedicated resource · Weekly standups · Full org management
All packages include unlimited P1 emergency response.